At byFormica, we are committed to transparency and the highest quality standards for our products. We recently identified a labeling error on a specific lot of 500 mL bottles of Sunburst Ant Nectar (Lot L-1268) and want to provide clarity to our customers.
What Happened?
- On October 18, 2024, manufacturing began on Lot L-1268, which correctly carries a Best By date of October 21, 2028.
- On February 14, 2025, we discovered that the labels on this lot incorrectly displayed a Best By date of April 13, 2026, which corresponds to a pre-filled "placeholder" date in our label template.
- The original label uses a permanent adhesive, making it impossible to remove.
How We Corrected the Issue
To ensure accuracy, we have placed a corrective label over the incorrect Best By date, displaying the correct October 21, 2028 expiration. The correction label is conspicuous, as it extends slightly beyond the original label’s boundary.
What Does This Mean for You?
- If you received a bottle with the incorrect date, rest assured that the product quality remains unaffected.
- A small number of customers may have received bottles before the relabeling was completed.
- To check if your bottle is from this lot, scan the QR code on the top-right corner of the label and send us the unique serial code. We will promptly confirm whether your bottle is affected.
We sincerely apologize for this oversight and appreciate your understanding. If you have any concerns or need assistance, please don’t hesitate to contact our customer support team.
Thank you for your trust in byFormica.
— The byFormica Team
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